We are committed to safeguarding and preserving the privacy of our website visitors. This Privacy Policy explains what happens to any personal data that you provide, or that is collected from you whilst you visit this site. We and this website complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018.

1. The Policy:

This privacy policy is for this website and served by W Williams Plumbing and Heating Ltd and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR. Additionally, it will explain the use of cookies and the download of any documents, files or software made available to you (if any) on this website.

Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer/device in order to serve it to you.

2. Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of/saving of cookies on their computer/device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience with this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

3. Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

4. Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti -virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites, if any, and advise users to verify their authenticity using third party anti -virus software or similar applications.

5. Consent

Where we have clearly stated and made you aware of the fact, and where you have given your express consent, we may use your personal details i.e. name, address and email, plus any other information you may volunteer, in the running of the business and this website.

We don’t sell, trade or rent users I.D. information to others. We may use third party service providers to help us operate our business and this website, we may share your information with these third parties for those purposes only on a need to know basis.

6. Email Mailing List & Marketing Messages & Use of Data

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The Policy’ above.

  1. When you opt in to our email subscription list, we will store your data on our database.
  2. We may send you newsletters, information on our events, special offers or marketing information
  3. We will only send you information if you have expressed permission and we do not share user data with third parties.
  4. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
  5. By providing your personal data, you agree to the storing and processing of your data.

Users can subscribe through an online automated process where they have given their implicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The Policy’ above.

Subscribers can unsubscribe and update preferences at any time as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. Our EMS (email marketing service) provider is Mailchimp.

7. Security of Information

We adopt appropriate data collection storage, processing practices and security measures against unauthorised access, alteration, disclosure or destruction of your personal information on our site and in the running of our business. We ensure all third parties involved in the running of the business adhere to the GDPR.

8. External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, user are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text/banner/image links to other websites.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

9. Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles.

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

10. Rights Under the GDPR

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

Contact Information
If you have any questions about this privacy policy or the treatment of your personal information:
Email: enquire@wwilliamsplumbingandheating.co.uk
Post: W Williams Plumbing and Heating Ltd, 36 Hurst Road, Twyford, Reading RG10 0AL.
Telephone: 01189 34589807899 055406